*130*6266#

Only qualifying customers are eligible according to the following basic criteria which is then used to calculate the advance amount the client is eligible for based on their overall spend with the Blue Label group.
• User/s have been transacting for at least the last 3 months consuming Blue Label electricity vouchers
• User/s have a minimum average monthly transaction value of R20 across their electricity voucher spend
• User/s have a monthly top up frequency greater than at least 2 transactions

Your outstanding Advance needs to be repaid through the purchase and recharge of a UniPIN voucher. Once you have purchased a Unipin Voucher, dial *130*6266#, accept the Terms and Conditions and then select option 2 "Repay an Advance" and follow the prompts. You will be eligible for another advance once the full settlement is provided. The UniPIN payment process is: XXXXXXXXXXXXXXXXXXXXX

At the moment only a single Advance is allowed at a time. As you use the Advance service more and more and makes timeous payments, the more your Advance limit that will be granted.

If you have an outstanding debt with the particular Municipality - They have most likely tried to recoup that from your Advance.

The fee charged per Advance so we can give the customer access to Advance service - The fee is only applicable if the customer chooses to accept an advance. The current fees for Electricity Advances are:
R50 Advance or lower - R5 service fee
R51 to R100 Advance - R10 service fee

There was an outstanding advance against the electricity meter you were trying to buy electricity for. Due to the fact that someone in your household has already used an Advance against this meter, the advance is required to be repaid before electricity can be topped up using UniPIN. This Advances are settled accroding to oldest Advance first. To assess if there outstanding Advances on your meter, please contact the Customer Intercation Centre for further details -customercare@blts.co.za or dial 0800 014 942 (toll free) - Your Cell number and those in your household will be required for confirming any outstanding Advances on your meter number.

There are two possible reasons for this:
1. You may have an outstanding Advance that needs to be repaid via UniPin before you can get a new advance. You can only take out one Advance at a time.
2. You may no longer meet the eligibility requirements to recieve an Advance. Refer to the T&C's for more details on how to become eligible again.

This is likely due to connectivity issues with your municipality. Please try again later or contact the Customer Information Centre if the problem persists - customercare@blts.co.za or on 0800 014 942 (toll free)

This is likely because you had an outstanding Nano advance which required repayment before a new token can be issued. Check your transaction history on *130*6266# or contact the Customer Interaction Centre for further details -customercare@blts.co.za or dial 0800 014 942 (toll free)

As you use the Advance service more and more and makes timeous payments, the more your Advance limit that will be granted.